Pet Capsule Support

We're here to help you and your pet get the most out of Pet Capsule.

Frequently Asked Questions

Browse the most common questions about features, billing, and your data.

Contact the team

Have a question we didn't answer, or found a bug? Send us a message and a real human will reply within one business day.

Get in touch →

Email us directly

Prefer email? Reach us at [email protected]. Please include the device, OS version, and a short description of the issue so we can help fastest.

[email protected] →

Privacy & data

Read our privacy policy, learn how to export your data, or request account deletion. Account deletion is also available in-app under Settings → Account.

Quick help

How do I delete my account?

Open Pet Capsule → Settings → Account → Delete Account. This removes your profile, cloud-synced pet data, memories, vault documents, and any data shared with caregivers. The action is irreversible.

How do I cancel my subscription?

On iPhone or iPad: open Settings → tap your name → Subscriptions → choose Pet Capsule → Cancel Subscription. Your premium features stay active until the end of the current billing period.

How does Pet Capsule use AI with my pet's data?

AI requests are routed through our secure proxy — the model never has direct access to your account. Personally identifying details are redacted before the request leaves your device. Read more in our privacy policy.

I lost my pet — how do I use the QR code?

Open the pet's profile → Lost Pet → Generate QR Code. Print and attach to the collar. Anyone scanning it sees a short, time-limited page with the pet's name, photo, and a one-tap "Contact owner" button — your phone number and email stay private.

How do I share my pet with a family member or caregiver?

Tap Settings → Caregivers → Invite. Choose what they can see and do (view-only, log tasks, edit profile). Invites expire in 14 days if not accepted.